Feedback and complaints

We want to hear what we're doing well and what we could do better. Giving feedback or making a complaint will not affect your support.

How to tell us

• Call us on 1300 108 403
• Email info@auscareplusservices.com.au
• Tell your support worker or coordinator
• Ask someone you trust, like a family member or advocate, to tell us for you

What happens next

We'll let you know we've received your feedback or complaint as soon as we can. A senior member of our staff will look into it fairly and keep you updated. We aim to sort out complaints within 21 days, and we'll tell you what we found and what we're doing about it.

If you're not happy with our response

You can contact the NDIS Quality and Safeguards Commission. Call 1800 035 544 or visit ndiscommission.gov.au.